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FAQs

  • "How long does the process take?"
    • We complete most jobs in house in under a week.
  • "How should I ship you my glasses?"
    • We offer prepaid shipping label options, but if you'd like to send us your glasses yourself,  carefully package them in a box (not an enevelope), and use any carrier that is most convenient for you. We receive daily deliveries from USPS, UPS, FedEx, and Speedy.
  • "What if you break my frames?"
    • We'll replace them of equal value of 50% for used frames, or 100% if new.
  • "How do I know if I should reuse my frames and replace the lenses?"
    • As long as the glasses are in good condition (no cracks in the frame, etc.), we can generally replace the lenses very easily. We inspect every frame we receive before placing it into production, so if we receive a frame we think is too fragile to safely replace the lenses, we'll contact you first to find out how you'd like us to proceed; or if you'd like us to return them with a refund.
  • "Do you take insurance?"
    • Yes, as an Out of Network provider. Contact your insurance company for details on what they require from us (e.g. detailed sales receipts, our EIN number, etc.).
  • "Why are the prices so much better at UseMyFrame.com than at Lensabl.com?"
    • Less overhead and we get better pricing from our vendors.
  • "How is your turn around so much faster than ReplaceALens, Boomerang, etc.?"
    • All of our manufacturing is done right here in the USA!
  • "I found some glasses online, but I'm not sure I'll like them. I just want to try my prescription in them, but I'll probably want to return them for a refund?"
  • "What if I get my glasses back and I'm not happy with them?"
    • If you're not happy, we don't want your money. Simply return the lenses for a refund.
  • "Do the lenses come with a warranty?"
    • Yes, all lenses are covered with a 30 day money back guarantee against manufacturing defects. We also will remake the lenses when the doctor must change the prescription at no extra cost to our customer. Returns are subject to a 25% restocking fee. Cancellations are subject to a 5% cancellation fee.