We offer prepaid shipping label options, but if you'd like to send us your glasses yourself, carefully package them in a box (not an enevelope), and use any carrier that is most convenient for you. We receive daily deliveries from USPS, UPS, FedEx, and Speedy.
"What if you break my frames?"
We'll replace them of equal value of 50% for used frames, or 100% if new.
"How do I know if I should reuse my frames and replace the lenses?"
As long as the glasses are in good condition (no cracks in the frame, etc.), we can generally replace the lenses very easily. We inspect every frame we receive before placing it into production, so if we receive a frame we think is too fragile to safely replace the lenses, we'll contact you first to find out how you'd like us to proceed; or if you'd like us to return them with a refund.
"Do you take insurance?"
Yes, as an Out of Network provider. Every insurance company has different guidelines to follow, so it's best to contact them directly to find out what they require (e.g. detailed sales receipts, our EIN number, etc.), which we'll gladly provide upon request.
We continue to remain an independent, open-access, eye-care provider, so we can offer the best prices that are easily understood and uncomplicated, while also offering some of the highest quality lenses in the optical industry.
"Why are the prices so much better at UseMyFrame.com than at Lensabl.com?"
Less overhead and we get better pricing from our vendors.
"How is your turn around so much faster than ReplaceALens, Boomerang, etc.?"
All of our manufacturing is done right here in the USA!
"I found some glasses online, but I'm not sure I'll like them. I just want to try my prescription in them, but I'll probably want to return them for a refund?"
"What if I get my glasses back and I'm not happy with them?"
If you're not happy, we don't want your money. Simply return the lenses for a refund.
"Do the lenses come with a warranty?"
Yes, all lenses are covered with a 30 day money back guarantee against manufacturing defects. We also will remake the lenses when the doctor must change the prescription at no extra cost to our customer. Returns are subject to a 25% restocking fee. Cancellations are subject to a 5% cancellation fee.
"Do I have to send you my frames?"
No, but we'll need either your frame or the demo lenses that came with the frame for our machines to use to copy the exact frame size/shape; however, to ensure the best possible fitment, we always recommend sending us the frame and sending the demo lenses should be used for emergency cases only. The smallest amount of size difference can make the difference between the lenses being too loose, or too big to fit inside the frame. We do not use a central frame database to make the lenses, as this does not account for the minor frame differences. Once we have made lenses for your frame once, we can make exact duplicates without having to send in the frame/lenses in thereafter.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.