How to Enter a Remake on Wholesale Portal

Please follow these steps to ensure the job is processed as a remake and not billed as a new order:

1. Go to “Order History.”
Do not click “New Order.”

2. Search for the original job.
Type the first 3–4 letters of the patient’s name and wait about 30 seconds for the database to populate.

3. Select the correct patient name.

4. Click the “Order Date” dropdown.
Wait for all available dates to appear, then choose the original order date.

5. Choose the correct “Redo Reason.”
Example: One Time Remake (Under 60 Days)

6. Make any necessary changes.
You may adjust:

7. Click “Submit.”

That’s it.

When a remake is entered through “New Order,” our system automatically treats it as new production and it may be invoiced accordingly.

Submitting through Order History → Remake ensures: