Was expecting the EyeZen to add some sort of progressive element to the bottom side of the glasses. Instead I find the lenses to provide me 'Fuzzy Vizion' pretty much any time I'm not looking through exact center of the lenses and I don't get the logic. Who side-eye's their phone or a book? Will not be ordering this for sure in future.
Just send them back and we'll remake into regular single vision, no problem!
What is Thaw? I received my new Executive Lens glasses. They are nice but when i put them on I can only see from the upper part. I have to push and hold them up in order to see small print. Is there a way I can send them back and you can move the line up about 1/2"? I've been looking for a pair of bingo glasses. I've order 5 different pairs from different places and none seem to raise the line high enough for me to see my playing papers. I've been using my closeup glasses to see the board and then look down to daub the numbers and after the day is through I have a terrible headache. I'm on the verge of quitting bingo, which I love. If you can help me or suggest something else. Maybe, I need a smaller pair. I just don't know. Thanks! 🙂
We can easily fix that and please use our support contact (usemyframe@gmail.com) instead of leaving a bad review, this is an easy fix and we definitely don't want you to quit bingo! :)
I made an order then realized I ordered the wrong lens. I contacted you all you with me right away multiple times. I was very happy with the service I was given, but now I got a notification that the lens that I told you guys was wrong that I needed corrected and you all were on board with correcting it and receiving confirmation about the correct lens and now ever since I received the notification that the wrong lens looks like it’s being sent. No one has gotten back to me in 24 hours. I would love to give you a five star 10 star review but at the moment I can’t because it looks like the wrong order is still being sent when I tried to correct it immediately after I made it. Order number #20891. You all even confirmed that I chose the wrong lens and was telling me you were going to fix it, but I’m concerned because it’s showing that you’re sending me the wrong lens and nobody has gotten back to me.
Hey Jamie!
I double checked your order and compared it to the picture of model number on your glasses and we did send out the correct set of lenses (RBM Wayfarer standard size) and the lenses you ordered will not be blue in color, but have the blue light blocking AR coating on them.
Blessings, Neil :)
Lenses seem to have been perfectly made for the frames without an issue. Shipping was reasonably quick and easy. No issues filling out the form with lots of different available options.
